Working Paper

Emotional intelligence: a tool to increase the performance of the entrepreneur in DR Congo

Many people were shocked when the Harvard business review in 2016 has listed the most to least empathetic companies in the world, no surprise that Facebook was the first on the list. As the world will always remember Mark Zuckerberg issuing a statement on his Facebook account about the fatal police shooting of Philando Castileb in USA saying that “While I hope we never have to see another video like Diamond’s, it reminds us why coming together to build a more open and connected world is so important — and how far we still have to go”.

The deed made by the CEO of Facebook is called empathy and Daniel Goleman considered it as one of the components of the emotional intelligence if not the most important one. Empathy is the ability to see the world from another person’s perspective the capacity to tune into what someone else might be thinking and feeling about a situation (Osisioma, Nzewi & Osisioma, 2016, P.3)

The world is changing so fast with technology and social media, entrepreneurs in Kinshasa must learn and develop some new skills to run their businesses successfully. Many studies have shown that opportunity is the key element that make a difference between a successful entrepreneurs and a common one. Chell, Hawort & Bearly (1991) argued that successful entrepreneurs have the quality of seeing business opportunities and starting appropriate actions.

Being able to recognize opportunities will enable entrepreneurs in Kinshasa to face the competition in the market place. Kinshasa being the capitol of the Democratic Republic of Congo is overflow by the foreigner’s investor such as: Lebanese’s, Indian, Kenyan, Chinese and many others. One of them told me that “it is easier to make money in Kinshasa than in India”.

According to Baron (2008), the application of emotional intelligence is considered important in business. This is because positive emotions enhance entrepreneurial creativity and opportunity recognition.

Emotional intelligence is the best tools for the entrepreneur in Kinshasa; however, they must be willing to learn and to master the five components that defined it such as : Self-awareness,  Self-Regulation (or  Management), Motivation, Empathy (Social  Awareness), and Social Skills  (Relationship  Management).

As the Harvard business review said “Empathy has never been in more explicit demand from corporate leaders” and I believe that this is so true for the entrepreneur in Kinshasa.

Employee theft within Small Businesses in Kinshasa, DR Congo – By Michael Kongo

Growing up in a business family where almost everyone was an entrepreneur such as father, mother, uncle, brother in law and even neighbors. What seemed to be a family thing in one of the small town in the Republic of Congo was in fact, one of the greatest activities in the world. According to some authors (Kuratko &Richard, 2004; Davis and Harveston 1998; Hodgetts, 2004; Lam, 2009), more than 90 percent of all enterprise in the world is a family business. In Malaysia, SMEs accounts for 99.2 of all businesses GDP (SME Annual Report 2006- Negara Malaysia).

However, Researchers have shown that  only 30 percent of all families businesses go  into  the  second  generation  and  more  or  less  15  percent  that  sees  the  third  generation  (Friedrich,  2011&  Davis  1998). Employees’ theft is one of the main reasons for that failure as it is responsible   for   about   33   per   cent   of bankruptcies that occur (Walsch, 2000; Kennedy, 2012; Nkonoki, 2010; Gill, 2008; Katsouris and Aaron Sayne, 2013; Hinds, 2005 Hollinger and Davis (2001).

Kennedy (2012) argued that employee theft occurring specifically within small businesses has received much less empirical attention, and almost no attention has been given to how these acts affect the owners and managers of small businesses and the study of Iyenda (2005) has demonstrated how it was difficult to build a successful enterprise in Kinshasa and adding the employee’s theft on top it can only cause more damages.

The present article has asked one question “How employers and owners can protect their family business from theft and fraud”

The  retail  council  of  Canada report  have demonstrated the 10, 10 and 80 rules that said that 10 percent of your employees will never steal from you, the other 10 will always steal from you whenever the circumstances that goes hands to hands to the greedy one. But what is so interesting is that the rest of the 80 will go either that way or mostly depending of the opportunity that has been presented to them.

The hanover insurance group has proposed some rules that entrepreneur can use among that: Pre-employment Screening, Procedural Controls and Devices, Improving Job Satisfaction and Apprehension and Prosecution.

This study stated that these principals are relevant in Kinshasa and it will reduce theft among employees. Please read more in the attached article.

Narrating my first data generation experience

Sarah Jemutai and Janet Chipchirchir Ronoh are DAAD/CERM-ESA Master’s scholarship holders from Kenya registered at Nelson Mandela Metropolitan University (NMMU) in South Africa. Here, they narrate what they experienced as they conducted their field work and generated data for the first time as postgraduate research students.  Sarah’s study focuses on ‘the effect of using a six-brick duplo block guided play approach on pre-school learners’ visual perceptual abilities’, while Janet’s is exploring ‘indigenous knowledge in the school curriculum: teacher educator perceptions of place and position’. Both students are conducting their studies in South African and Kenyan schools and have successfully defended their proposals in May 2016.

Sarah’s narrative on introducing her intervention and testing visual perception abilities

I conducted my field work and generated data with five to six year old pre-school children in a middle income primary school in Port Elizabeth using a mixed-methods quasi-experimental pre-post-test design. I began the data generation process by administering a written pre-test on the learners’ visual perceptual abilities where learners had to discriminate between patterns which progressively became more complex. The same test will be used as a post-test after the six-brick Duplo block guided play approach intervention has been completed.

Prior to the testing, the class teacher introduced me and Ms Amina Brey, who had worked with the learners previously, my supervisor, Prof Paul Webb, and five fourth year psychology students who assisted with the pre-testing. We took out the Lego bricks and displayed them to the students, explaining that those were colourful toys which we were going to use for playing. We talked with them gently so that they were not intimidated by our presence. The learners were very disciplined and patiently waited for instructions to be given. The experience was a huge learning curve for me as I had mixed feelings before the pre-testing. I had imagined that the learners might be nervous, but to my great surprise, they were carefree and seemed fascinated by the toys and what they could build with them. Without the support of my supervisors, Prof Paul Webb and Prof David Serem, Ms Amina Brey, the psychology students, as well as the learners and teachers in the participating schools, I would not have progressed as well as I did and I would not have successfully administered the tests.



Janet’s narrative on using an imbizo as a method

I had my first data generation experience at a comprehensive South African university where the study participants were isiXhosa speaking academic staff who were familiar with the story of Nongqawuse and the cattle killing episode of the history of amaXhosa. An adaptation of John Peires’s historical account of the 1856/7 account of the ‘Conundrum of the Xhosa Cattle Killing’, which was written in English and then translated into isiXhosa, was employed as a stimulus to investigate the teacher-educators’ perceptions about indigenous knowledge and the school curriculum. A similar stimulus story indigenous to Kenyan teacher educators will also be used when I conduct data generation in Kenya.

My research employs a descriptive case study research design with questionnaires and a modified focus group workshop called an imbizo to further probe the issue of place and position of indigenous knowledge in the school curriculum. The particular focus on an imbizo as a data generation tool was motivated by the need to develop and utilize research tools and methodologies that are indigenous and reflect the African experience. In the Xhosa culture and other Nguni cultures, an imbizo is a formal gathering or meeting often called by the village chief to discuss pertinent issues in the community and to seek solutions to problems. An imbizo was deemed appropriate in this study and more fitting than the conventional interview or focus group discussion often used in scientific research because of the imbizo’s orientation towards seeking a local and authentic experience of a particular historic-cultural experience. The Kenyan equivalent of an imbizo is known as baraza and will be employed among the Kenyan participants.

The participants were invited to participate in the imbizo via email and face-to-face to allow for the personal African approach in building relations between the primary investigator and the respondents. I also visited the participants in their individual offices and introduced myself, said where I came from, why I was undertaking such a study, and told them why their contribution would be important in the study. I was anxious and nervous about whether they would attend the imbizo as it was the end of the semester and the lecturers were very busy with administration of exams but, to my surprise, I had 100% attendance!

During the imbizo, a traditional meal of umngqusho (samp and beans), vegetables and mutton stew was served to the participants to welcome them and make them ‘feel at home’. The participants and I were seated on a circle and the imbizo protocol with topics of discussion was distributed. Some of these topics of discussion included investigating:

  • the isiXhosa Indigenous Knowledge (IK) that the participants know about and whether they feel that they should be included in the school curriculum
  • asking what and how much IK should be included in the curriculum – how does one choose (i.e. what constitutes school knowledge in South Africa (how is it chosen)
  • asking how should the chosen IK be integrated with the existing content in the curriculum (or should it not be integrated but be a separate subject)?
  • asking the group how one might define and validate knowledge for the official curriculum in the face of multiculturalism, globalisation and the internationalisation of knowledge – what are the principles to be used.

I am pleased that this first data generation process via the imbizo approach was such a success. I also had the privilege of meeting the historian and author Professor Jeff Peires in Grahamstown from whom I learnt more about his writings on Nongqawuse. I am also thankful that I attended the Autumn School programme on research methodologies early in the semester as it prepared me for the proposal defence and the data generation experience.